Privacy Policy

Last updated: [date]

Who I am

Distortion Mentoring is operated by Edmund Aitken-Balkard, a sole trader based in East Hertfordshire, England. I am responsible for deciding how your personal information is used and protected.

Email: dm@coffeeandcoping.org
Business correspondence address: Parish Hall Roydon Road Stanstead Abbotts Herts SG12 8EZ
Website: distortionmentoring.co.uk

This policy covers my website, online shop, downloadable PDF resources, enquiries and mentoring or coaching bookings. My products and services are intended for adults aged 18 and over.

Information I collect

Depending on your interaction with the business, I collect:

Your name, email address and other contact information you provide.

Billing information, purchase details, payment status and transaction references.

Booking details and correspondence about services.

Information you include in enquiries, feedback or complaints.

Technical information collected through the website, such as IP addresses, browser information and security logs.

Information comes directly from you, through your use of the website, and from providers handling orders and payments.

Please do not send passwords or full payment-card details by email.

How I use your information

Purpose

Lawful basis

Process purchases, deliver PDF resources and provide booked services

Performance of a contract

Answer enquiries about services you are considering buying

Steps you request before entering a contract

Respond to general enquiries and manage customer support

Legitimate interests in operating the business and helping customers

Maintain required accounting and tax records

Legal obligation

Protect the website, prevent misuse and handle disputes

Legitimate interests in protecting the business and its customers

Respond to legally binding requests from authorities

Legal obligation

Where I rely on legitimate interests, I consider whether the use is necessary and whether your interests and rights outweigh those interests.

If you do not provide information necessary to process an order or booking, I may be unable to supply the requested product or service.

Website, payments and email providers

IONOS

I use IONOS to provide my website and online shop. Information submitted through the website, including customer and order information, is processed through the relevant IONOS services and their service providers.

Further information: IONOS privacy information.

PayPal

Payments are handled through PayPal. PayPal processes payment and transaction information under its own privacy statement, including for payment security, fraud prevention and legal compliance.

I receive information needed to identify and fulfil your purchase, confirm payment, handle refunds and resolve transaction queries.

Further information: PayPal privacy statement.

Email and Outlook

I use Outlook to manage business emails, including enquiries, purchase support and booking correspondence.

Microsoft Outlook.com/Microsoft 365

Where Microsoft processes information through the Outlook service or its connected features, its applicable privacy and service terms also apply.

Further information: Microsoft privacy statement.

Other disclosures

Where necessary and lawful, I may disclose relevant information to accountants, legal advisers, insurers, regulators or public authorities—for example, to meet legal obligations or establish, exercise or defend a legal claim.

I do not sell your personal information.

Sensitive information

You do not need to provide health information to buy a PDF resource. Please avoid including unnecessary medical or other sensitive details in checkout fields or general enquiry emails.

Before collecting or recording sensitive information for coaching, I will explain its purpose, the applicable legal basis and additional condition for